Refund Policy
Last updated: 5 October 2026
Most refunds at Braik Tech need no request: when an order doesn't go through, its price returns to your wallet by itself.
1. Rejected or cancelled orders
If the supplier rejects an order, or we cancel it before the supplier accepts it, the full price returns to your wallet automatically. You'll see it in your wallet and on the order.
2. Delivered orders
An order delivered successfully — a code, a result or an activation — can't be refunded, because a digital service can't be returned. This includes gift cards, game top-ups, eSIM data and software codes once they are delivered.
3. Wrong details
If you entered a wrong IMEI, serial number or account and the supplier rejects the order, it is refunded automatically. If the supplier carries it out with the details you gave, it can't be refunded.
4. Orders in process
An order already with the supplier can't be cancelled from your side. If it takes much longer than its delivery time, message us on WhatsApp and we'll check with the supplier.
5. Top-ups and wallet balance
- A CliQ top-up is added once we see the transfer in our account. If we can't find it, nothing is added — send us the transfer receipt on WhatsApp.
- Wallet balance is for orders on Braik Tech. To ask for unused balance back, message us — we review each request.
6. Phones bought through WhatsApp
Warranty and returns are as agreed with you at the time of sale. Please check the device when you receive it.